Refund policy

At Magnetfiskebutiken, we want you to feel safe when shopping with us. This policy describes what applies to withdrawal rights, returns, refunds and complaints for purchases made through our website. For consumer purchases, mandatory Swedish consumer protection law always takes precedence over these terms. For distance purchases, you as a consumer normally have a 14-day right of withdrawal from the day after you receive or collect the item. If you wish to cancel your purchase, you must notify us within the withdrawal period, and then return the item as soon as possible, normally no later than 14 days after notifying us. If you have handled the item more than necessary to determine its characteristics or function, we may be entitled to make a deduction for any loss in value.

To exercise your right of withdrawal, contact us by email at info@magnetfiskebutiken.se. Please include your name, order number, contact details and which items the return concerns. Once you have contacted us, we will get back to you with practical information about the return process.

In the event of a cancelled purchase, you as the customer pay the return shipping cost, provided that you were informed of this in connection with the purchase. The return must be sent with tracking and be well packaged. We recommend that you keep the drop-off receipt until the return has been received and processed. Returns sent cash on delivery are not accepted.

Return address:

Postpac / E-3PL Logistics / Magnetfiskebutiken
Maskingatan 6
274 30 Skurup
Sweden

Returns must be sent directly to the return address above. We do not accept returns sent to parcel agents or pickup points. Always contact us before sending a return.

Once we have approved your return, we will refund the amount you paid for the item. If you cancel an entire purchase, the original shipping cost will also be refunded to you. Refunds are made without undue delay and normally no later than 14 days from the day we received the item back or from the day you show that the item has been sent back. Refunds are made using the same payment method used for the purchase, unless otherwise specifically agreed.

If an item is defective, damaged on delivery, or if we sent the wrong item, please contact us as soon as possible at info@magnetfiskebutiken.se. In the event of an approved complaint, we will cover the return shipping cost. As a consumer, you have the right to complain about original defects in an item for up to three years from the purchase, and a complaint made within two months from the time the defect was discovered is normally considered to have been made in time.

If you do not collect a shipment sent to you and the package is returned to us, you will be charged an administrative fee of 250 SEK. You are responsible for ensuring that the contact and delivery details you provide in connection with the purchase are correct.

For magnet fishing products specifically, loss of a magnet in water as a result of a screw, eye bolt or other attachment coming loose or unscrewing is not compensated by us. It is the customer’s responsibility to check before each use that all parts are correctly fitted and properly secured according to the product’s instructions and recommendations.